Effective Date: April 1, 2025
Company Address: 7215 Goreway Dr, Mississauga, Ontario, L4T 0B4, Canada
Website: www.lotustelco.net
This Privacy Policy sets forth the policies and procedures of LotusTelco Inc. (“LotusTelco”, “we”, “us”, or “our”) regarding the collection, use, disclosure, and protection of personal information obtained through our websites, products, applications, and services (collectively, the “Services”). By accessing or using any part of our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this policy, you should not access or use our Services.
1. About LotusTelco Inc.
LotusTelco Inc. is a federally incorporated Canadian telecommunications company providing software solutions, VoIP services, enterprise communication systems, direct inward dialing (DID) services, international routing, and voice traffic services to retail and wholesale customers in North America and globally.
2. Commitment to Privacy
We are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws within Canada. This commitment extends to all personal data collected, processed, stored, or disclosed by us.
3. Information We Collect
We collect personal and technical information that is voluntarily provided by you or automatically collected during your use of our Services, including:
- Full name, contact details (email, address, phone number)
- Billing and payment details (e.g., credit/debit card information)
- Call detail records and traffic logs
- IP addresses, device identifiers, and browser information
- Contact list access (for users of the LotusTelco RCS App)
4. Purpose of Information Use
The personal information we collect is used solely for legitimate business purposes, including:
- Provision, activation, and maintenance of Services
- Customer support and billing administration
- User authentication and fraud prevention
- Product development and technical enhancement
- Marketing and promotional communications (with consent)
- Legal compliance and regulatory requirements
5. Access to Address Book (LotusTelco RCS App)
If you install and use the LotusTelco RCS App, we may request access to your mobile device’s address book. This access allows us to:
- Notify you when contacts become users
- Display contact names during calls
- Enhance the overall user experience
All contact data is encrypted and handled in accordance with security best practices.
6. Disclosure of Personal Information
We do not sell your personal information. However, your data may be disclosed under the following circumstances:
- To authorized service providers for support, billing, hosting, or related services
- To partners who offer integrated features with LotusTelco (subject to consent)
- To government, regulatory, or legal authorities as required by law
- To our corporate affiliates or during a merger, acquisition, or corporate restructuring
- To third-party marketers, only with your explicit consent
7. Marketing Communications
With your express consent, we may send you information about new products, services, and promotions. You may withdraw your consent at any time by:
- Emailing: support@lotustelco.net
- Writing to: Privacy Officer, LotusTelco Inc., 7215 Goreway Dr, Mississauga, Ontario, L4T 0B4, Canada
8. Data Security and Retention
Your information is stored on secure servers located in Canada, the United States, and the European Union (in compliance with applicable data protection laws). We implement industry-standard security measures to protect against:
- Unauthorized access or use
- Data loss or corruption
- Alteration or destruction
Our employees and vendors are contractually bound to uphold data confidentiality obligations.
9. Use of Cookies and Tracking Technologies
We utilize cookies and similar tracking technologies for the following purposes:
- Session management
- Website analytics
- User experience optimization
Users may manage cookie preferences via browser settings. Blocking cookies may impair certain site features.
10. Your Rights and Access to Data
You may request access to your personal data, or request correction or deletion by contacting our Privacy Officer. Proof of identity may be required. We reserve the right to charge a nominal administration fee or decline requests where permitted by law.
Contact:
Email: support@lotustelco.net
Mail: Privacy Officer, LotusTelco Inc., 7215 Goreway Dr, Mississauga, Ontario, L4T 0B4, Canada
11. Children’s Privacy
Our Services are not intended for individuals under the age of 13. We do not knowingly collect or solicit personal data from minors. If you believe a child under 13 has provided us with personal information, please contact us immediately.
12. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Any material changes will be communicated via email or website notification. The “Effective Date” at the top of this policy will be updated accordingly.
13. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact:
Privacy Officer
LotusTelco Inc.
7215 Goreway Dr, Mississauga, Ontario, L4T 0B4, Canada
Email: support@lotustelco.net